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# --
# Copyright (C) 2001-2018 OTRS AG, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#SYS_HOME=/opt/otrs/
SYS_HOME=$HOME
SHELL=/bin/sh
PATH=/bin:/usr/bin:/usr/local/bin
MONTHFOLDER=`date +%Y-%m`
YEARFOLDER=`date +%Y`
LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log
VERBOSE=on
COMSAT=no
# Remove all X-OTRS Header (allow this only for trusted email)
# e. g. from *@example.com
:0 fhw :
* !^From.*@example.com
| grep -vi '^X-OTRS-'
# or just no emails with "X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r" header!
#:0 fhw :
#* !^X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r
#| grep -vi '^X-OTRS-'
# Examples for queue presorting.
:0 fhw :
* TO:.*@example.com
| formail -I "X-OTRS-Queue: example"
:0 fhw :
* ^List-Id:.*OpenAntiVirus
| formail -I "X-OTRS-Queue: OpenAntiVirus"
# Example for add free form key and value (max 3).
:0 fhw :
* TO:.*@example.com
| formail -I "X-OTRS-ArticleKey1: Test" | formail -I "X-OTRS-ArticleValue1: True!"
# Example for assigning the "email domain as customer ID" automaticaly.
#:0hc
#CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i'
#
#:0 fhw :
#| formail -I "X-OTRS-CustomerNo: $CUSTOMERID"
# Backup of all incoming emails.
# It's always better to have a backup of all incoming emails!
#:0 c :
#$SYS_HOME/var/INBOX.Backup.$MONTHFOLDER
# Pipe all email into the PostMaster process.
:0 w
| $SYS_HOME/bin/otrs.Console.pl Maint::PostMaster::Read
# Spool all the rest (which the console command 'Maint::PostMaster::Read' can't process!)
# If the database is down or the console command 'Maint::PostMaster::Read' does not return success!
:0 :
$SYS_HOME/var/spool/.
# end of .procmailrc
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